Zákaznický servis
Doprava ‘N’ doručení
Tento dokument je k dispozici v angličtině.
Overview
At Haze ‘N’ Blaze, we aim to deliver your orders quickly, safely, and efficiently.
Delivery times and costs may vary depending on your location and the type of product ordered.
Order Processing
- Orders are typically processed within 1–3 business days
- Custom orders may require additional production time
- Orders are processed Monday to Friday (excluding public holidays)
Once your order is dispatched, you will receive a confirmation.
Delivery Times
Malta and Gozo
- Estimated delivery: 1–3 business days
European Union
- Estimated delivery: 3–7 business days
Custom Orders
- Production time: varies depending on product and quantity
- Delivery timeframe will be confirmed individually
Shipping Costs
Shipping is a fixed rate for each destination:
- Malta
- Gozo
- Other European Union countries
The rate for your destination is shown at checkout, before you pay.
Tracking
Where available, tracking details will be provided once your order has been shipped.
Delays
While we aim to meet all delivery estimates, delays may occur due to:
- Courier issues
- High demand periods
- Ferry schedules for deliveries to Gozo
Haze ‘N’ Blaze is not responsible for delays outside of our control.
Incorrect Address
Please ensure your shipping details are correct.
Haze ‘N’ Blaze is not responsible for:
- Orders delivered to incorrect addresses provided by the customer
- Failed deliveries due to incorrect or incomplete information
Where We Deliver
We deliver to Malta, Gozo and European Union member states. We do not currently ship outside the EU.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery
- Provide your order number and photos (if applicable)
We will investigate and assist in resolving the issue.
Need Help?
If you have any questions about delivery, contact us: support@hazenblaze.eu