Remboursements ‘N’ retours

Overview

At Haze ‘N’ Blaze, we stand behind the quality of our products.

If you’re not fully satisfied with your purchase, we’re here to help.

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused
• In the same condition you received it
• In its original packaging

Your 14-Day Right of Withdrawal (EU Consumers)

If you bought as a consumer in the EU, you may withdraw from your online purchase within 14 days of receiving the goods, without giving a reason.

To withdraw, tell us clearly by email at support@hazenblaze.eu with your order number. Send the goods back within 14 days of telling us.

We refund all payments received, including the original standard delivery cost, within 14 days of receiving your withdrawal. We may wait until the goods are back with us, or you have shown that you sent them.

You pay the direct cost of returning the goods. You may be responsible for any loss in value caused by handling the goods beyond what is needed to check them.

Non-Returnable Items

The right of withdrawal does not apply to:

• Sealed goods that are not suitable for return for hygiene reasons once unsealed, such as opened packs of rolling papers
• Custom-made or personalised products (e.g. custom packaging orders)

Returns Process

To initiate a return:

• Email us at: support@hazenblaze.eu
• Include: your order number, reason for return, photos (if item is damaged or faulty)

Once approved, we will provide return instructions.

Do not send items back without contacting us first.

Refunds

Once your return is received and inspected:

• We will notify you via email
• If approved, your refund will be processed to your original payment method

Refund processing time:

• Within 14 days of receiving your return request (we may wait until the item is back with us)

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• Then contact us at support@hazenblaze.eu

Exchanges

We only replace items if they are:

• Defective
• Damaged during shipping

If you need an exchange, contact us at: support@hazenblaze.eu

Shipping Returns

• Customers are responsible for return shipping costs
• If you withdraw from your order, the original standard delivery cost is refunded
• We recommend using a tracked shipping service

Custom Orders

All custom packaging and branded products are:

Non-refundable and non-returnable unless there is a manufacturing defect or error on our side

Need Help?

If you have any questions, contact us at: support@hazenblaze.eu